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FAQs

 
  • Please check for all the following items when the product is delivered to you:
  1. Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer/insect infestations
  2. In case there is some dust or a lack of shine on your furniture, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
  3. For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
  4. For all products that require wall installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling, etc. that may be required to fix wall items in your apartment/home
  5. For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 10 mm difference), then our team will install bushes at the foot of that leg to balance the product better.
  6. For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
  7. Currently, we make sure that the internal areas of storage products are well finished to not have any loose pieces/splinters to hurt your arms; however, the extent of polish of internal areas may not match with the extent of polish on external areas
  8. Wood has natural qualities such as differing grain patterns, minimal strain differences, and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hardwood products
  9. Hardwood products may expand a small extent during the summer months because of which some drawers may get stuck! There is nothing to worry about on this front - if you give a call to our customer care team, our after-sales service team will come and minimize the expansion effect by sanding (using sandpaper) on the sides of the product
  • Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
  • Will I get the exact same design, finish, and fabric as shown online?
  • Our designs evolve over time and there may be some variation in angles, elements, the material used, etc. compared to what is seen online. 
    Each furniture being individually handmade may have minor variations in size, shape, and finish. 
    Wood and stone being a natural product have different grains and react differently to staining. Hence, the final color, grains & appearance may differ from the photograph or sample shown. Handmade fabric will have some variation in print, color, patches, patterns, etc.
    Fabrics used in the furniture items are subject to their availability which will be confirmed post receipt of the payment. 
  • In which cities do you deliver?
  • We can deliver our furniture to any place in India. For overseas delivery, you need to check with us beforehand as delivery is subject to customs regulation.
  • How long does it take for delivery?
  • Orders are processed within 48-72 hours of receipt. If the product is available, it will be dispatched in another day or so. If the product needs to be manufactured, the manufacturing and delivery time will be as mentioned on the product page. However, the actual manufacturing will start depending on the factory schedule and available time slot for manufacturing (which may be up to 3 to 6 weeks).
  • What are the charges for delivery?
  • The shipping cost is dependent on the volume of the furniture and the distance of your city from Delhi. The shipping cost will be calculated at the time of checkout.
  • Can I track my order online?
  • Orders once placed can be tracked from this site using the order ID. For any further information, you could write to mail AT Azazo.
  • My shipment is delayed. What can I do?
  • Once shipped, generally, a third party (transporter) is responsible for the delivery. You could check the status of the shipment from the tracking tool on this site. For any further information, you could write to mail AT Azazo.
  • What payment options are available?
  • We accept online payment options of credit card, debit card, wallet payment, and net banking.
  • Cash on delivery is not available.
  • All goods are dispatched only after receipt of full payment.
  • I could not complete my payment transaction; how will I know if the payment went through?
  • Every successful transaction will result in an email and SMS confirmation. If you did not get either of these, you could try the payment again. You could also contact us by mail AT Azazo.
 

 

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