We at Azazo extend full manufacturer’s warranty on all our products purchased from us for a period of 5 (five) years from the date of purchase (invoice date) in accordance with our guidelines and based on normal usage against manufacturing defects to the original buyer at the original delivery address.
We at Azazo endeavor to ensure that the product(s) we deliver are always in good order and condition without any defects attributable to the manufacturing of the product.
In case of any defects in our products, we at Azazo endeavor to resolve the same at the earliest, causing the least amount of inconvenience to our customers.
We at Azazo require the customer(s) to inspect the product(s) upon delivery. If upon delivery the customer finds that the product(s) delivered has manufacturing defects or is totally different from the product ordered, the customer should immediately i.e., within 10 days communicate with us for processing of a replacement.
The Azazo’s Return Policy is applicable only for 10 days from receipt of the product(s) and is applicable only if the products are damaged,or if there are any manufacturing defects or in case of delivery of in-correct product.
Any return requests made after 10 days from the receipt of the product shall not be entertained by Azazo in any case whatsoever.
Any request for return/refund shall be first assessed by Azazo basis the information/ images/ videos/ details shared by the customer and the approval/rejection of that request shall be communicated to customer within 7 days of the receipt of the request.
The manufacturer’s warranty shall not cover the damages to any product which are due to:
Nominal amount of wear and tear that occurs over a period of time.
Negligence, abuse, accident or misuse of the product.
Failure to apply, install or maintain products according to Azazo’s written instructions and warnings.
Modifications, alterations, attachments or repair by third party or customer itself.
Damage caused by a carrier in transit, or delivery/installation contractors.
Products exposure to extreme hot or cold temperatures or excessively dry or humid environments.
Damage by markings or staining; damage by sharp objects or imprinting from instruments.
The manufacturer’s warranty does not cover the costs of transportation or labor. Any repair or replacement of the product shall be at Azazo’s sole discretion.
The Manufacturer shall also not cover any damages to the upholstery where the fabrics used on the manufacturer’s products are C.O.M (Customers own materials) or C.O.L (Customers own leather).
During the period of manufacturer’s warranty, if required, our authorized service personnel shall inspect the product and will repair/replace the product at his sole discretion. The repair or replacement of defective goods constitutes Azazo’s entire obligation. If we are unable to resolve the problem, we will apprise you of an alternate resolution decided by Azazo.
The length of the warranty for the repaired or replaced product shall be equal to the remaining length of the warranty of the product originally purchased. There shall be no other warranties, either expressed or implied.
Because of the custom nature of our products, identical materials may not always be available at the time of repair or replacement. In such cases, manufacturer reserves the right to substitute such material(s) with the material of equal quality.
This Warranty applies only to the original customer of the furniture in whose name the invoice is issued or who took delivery of the product for placement in a business/ government office.
Since the product is custom handcrafted, slight variations in the product from that displayed at web images, floor samples or other printed depictions shall not be repaired or replaced by manufacturer.
Rusting of cast iron is not covered by the warranty. Cast Iron table bases are not recommended for outdoor use and such use, even if temporary or seasonal, will void applicable warranties.
All claims must be submitted in writing within 10 (ten) days of the first notice of product failure. The customer must submit the claim to: firstname.lastname@example.org (email)and include a valid copy of the invoice. Claims will be processed more efficiently if the customer provides important, factual information relative to the claim. Manufacturer will not be responsible for any consequences of the customer’s delay in providing this information and manufacturer is not responsible in any way for gathering such information.
To file and submit a claim, the following is required:
a) Pictures/videos showing the part or the entire product relevant to the claim.
b) Total quantity delivered.
c) The quantity that is subject to a claim.
d) Product/model number
e) Order number, Purchase Order number, or Invoice number relevant to the claimed product.
f) Relevant details pertaining to the claim.
Defective product may not be returned to Azazo without an official Return Authorization (RA) from Azazo and any attempt to do so shall void the warranty.
Azazo may deny any claim where the customer does not provide relevant and complete information in a timely manner upon request by Azazo.
Azazo shall provide a reverse pick-up facility only in case when the claim for return of product is made within 10 days; however, locations where Azazo do not have reverse pick up facility, Azazo may request the customer to self-ship the product to our office or dispose/ destroy them.
For cases where Claim for return is made after 10 days, Azazo shall not provide any reverse pick-up facility and the customer shall be required to return the product to Azazo’s office at its own cost and expense.
Customer shall be required to properly repackage the product for Reverse-pickup/return, Azazo shall not be liable for any damage caused to the product while the product was in transit.
When you order from our website, For customized products like sofas, furniture, some Chairs etc. we take 3-6 weeks to deliver your order to your doorstep.
We deliver most items Monday to Saturday. Once your shipment is ready for dispatch, you will also get an SMS informing you about the same.
You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner, we cannot guarantee that they will act only in a certain manner or will necessarily call before getting your order for delivery.
The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your doorstep. You are requested to arrange for your own laborers/ manpower to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.
For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with wooden crates. We understand that these crates make the packaging bulky, however, they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the Azazo customer care immediately by the customer. The description of defect/damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Azazo. You are requested to cooperate with them and not force them to open the crates, packages, etc.
Furniture that is refused because it does not fit through an entryway will be the customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entryway/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Azazo or the Logistics partner. We also request you to give the correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery at your convenience.
Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.
On rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances.
HOLDING COST or DELAYED DELIVERY CHARGES
Holding Cost will be applicable to your order if the order is ready for dispatch but has been withheld in our warehouse on your request.
We offer a grace period of 2 weeks to hold your order in our warehouse; in the event of your non-availability to accept the order delivery, post this a ‘Holding Cost’ or ‘Delayed Delivery Cost’ will be applicable to your total order value on a monthly basis
We will notify you via an e-mail with a detailed breakup of the charges levied (on a monthly basis) and/or bill your pro-rata for the number of days (in case its less than a month that the order delivery has been withheld on your request)
The ‘Holding Cost’ is calculated at the rate of 5% against the total value of the order. An 18% GST is applicable for this service. The same policy will also be applicable for partial orders withheld in our facility on your request.
The ’Holding Cost’ has to be paid for before we dispatch your order from our warehouse.
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